Timeless Elegance
Designed For You.
Elegant dresses designed to make every special occasion unforgettable.
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Customer Support
Responsive customer support
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Secure Checkout
100% secure payment
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30 Days Return
Easy returns policy
OUR STORY
A Name. A Memory.
A Purpose.
THAIS Atelier began with a mother and daughter searching for a dress that felt as meaningful as the occasion itself. They found beautiful pieces, but nothing that brought together elegance, confidence and individuality in the way they had imagined.
That search became the beginning of something more. Named after her daughter, THAIS Atelier was created to offer carefully selected dresses for women who want to feel unforgettable without losing what makes them uniquely themselves.
Because the right dress does not simply complete a look.
It becomes part of the memory.
FOLLOW US ON INSTAGRAM @thaisatelier_
Frequently Asked Questions
Everything you need to know about shopping with THAIS Atelier.
1. What is THAIS Atelier?
THAIS Atelier is an online fashion boutique offering carefully selected dresses and feminine pieces designed for women who value elegance, confidence and individuality. Our goal is to make finding pieces for memorable moments simple and inspiring.
2. Where do you ship?
We currently ship to customers across the United States. Available shipping options and delivery details will be displayed at checkout based on your location.
3. How long does order processing take?
Orders are typically processed within 1–3 business days. During periods of high demand, processing times may be slightly longer.
4. How long does shipping take?
Estimated total delivery time is 7–15 business days, including processing time. Delivery times may vary slightly depending on your location and other circumstances beyond our control.
5. How much does shipping cost?
Shipping costs, when applicable, are calculated based on your order and delivery location and will be clearly displayed before you complete your purchase.
6. What is the order cut-off time?
Orders can be placed at any time. Orders submitted outside our regular processing hours will begin processing on the next business day.
7. In which currency will I be charged?
All prices displayed on our website are in U.S. dollars (USD), unless otherwise indicated.
8. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay.
9. Is checkout on your website secure?
Yes. Payments are processed through secure payment providers, and appropriate security measures are used to help protect your payment information during checkout.
10. Can I track my order?
Yes. Once tracking information becomes available, you will receive the details needed to follow your shipment. You can also use our Track Your Order page to check the latest available status.
11. What is your return policy?
We want you to feel confident about your purchase. Eligible items may be returned in accordance with our Return & Refund Policy. Items must meet the conditions and timeframes outlined in that policy.
12. How do I start a return?
To request a return, please contact our customer support team by email with your order number and the reason for your request. We will review your request and provide the appropriate next steps.
13. Are any items non-returnable?
Certain items may not be eligible for return for hygiene, safety or other reasons stated in our Return & Refund Policy. Please review the policy before requesting a return.
14. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible after receiving your order. Include your order number, a description of the issue and clear photos of the item and packaging. Our support team will review the situation and help determine the appropriate solution.
15. When will I receive my refund?
Once an approved return has been received and inspected, we will process the refund in accordance with our Return & Refund Policy. Your bank or payment provider may require additional time for the funds to appear in your account.
16. Can I cancel or change my order after placing it?
If you need to cancel or modify an order, contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
17. How can I contact THAIS Atelier?
You can contact our customer support team by email through the contact information provided on our Contact page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.
18. What are your customer support hours?
Our customer support team is available during the hours listed on our Contact page. We aim to respond to all inquiries within 24 hours.