Shipping policy

Shipping Policy

At THAIS Atelier, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout the United States.

Shipping options, costs, and delivery times may vary depending on your location and order.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.

3. Shipping Rates

Shipping costs, when applicable, are calculated based on your order and delivery location and will be clearly displayed at checkout before you complete your purchase.

4. Estimated Delivery Times

Here is what to expect:

Processing Time: 1–3 business days

Estimated Total Delivery Time: 7–15 business days, including processing time.

Orders can be placed at any time. Orders submitted outside our regular processing hours will begin processing on the next business day.

Time Zone: Eastern Time (ET)

Please note: Delivery times are estimates and may be affected by carrier delays, extreme weather conditions, or other circumstances beyond our control.

5. Shipping Restrictions

Certain addresses or locations may be subject to shipping restrictions depending on carrier availability or applicable regulations.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us.

We will contact you if this occurs and provide the appropriate next steps. Additional shipping costs may apply if a new shipment is required due to incorrect information provided by the customer.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us as soon as possible at:

support@thaisatelier.com

We will review the situation and work with the carrier to investigate the issue and determine the appropriate solution.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping practices or improve our service.

The latest version will always be available on this page.

9. Contact Information

Store name: THAIS Atelier

Company name: HARDER VENTURES LLC

Company Address: 312 W 2ND ST, #2337, Casper, WY 82601, United States

Warehouse Address: 3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen City, China